A. Definition of Return: Return is defined as the giving back of the product by you to us.
B. Replacement: Replacement is defined as the replacement of a returned product by another product of substantially similar description.
C. Eligibility for Returns:
The return policy for each product is different. Many of our products are sold as ‚ÄėFinal Sale‚Äô and discounted or with offers and for such products all sales are treated as final and return requests will not be accepted. Products sold on a ‚Äúclearance‚ÄĚ basis are also not eligible for return. Please ensure that you understand whether your product is eligible for return before you place an order. For other products, you are usually eligible to return a product if you have received it in a damaged, defective or not-as- described state, or if the product you have received is not the one you ordered.
D. Returns Process:
You must initiate a return request within 24 hours from the time of delivery, using the Order Number which was issued when you placed the order. A return request may be initiated by email at firstname.lastname@example.org , and you must specify one of the following Reasons for Return:
(1) Product received in a damaged condition.
(2) Product defective; please specify the nature of the defect in detail.
(3) Product not-as- described; please specify the discrepancy. (For example, the product received is a different size from the size specified at the time of placing the order.)
(4) Wrong product received
To process your return request you will need to ship the product, at your own cost, in the same condition in which you received it, including price tags, labels, original packing, invoice, barcodes and any free items and / or accessories which were included in the package you received, to the following address- Nisheetha, C-301, Srinilaya Asian Manor Building, L V Prasad Marg, Banjara Hills road no. 2, Hyderabad- 500034
Please pack the product safely to ensure against damage in transit and clearly specify the Order Number on the package.
After we receive the returned product, we will inspect it, and thereafter, at our sole discretion, we will initiate a refund or replacement.¬†
The company reserves the right to offer an alternate product in case the product is out of stock/ production.
AparaaZ does not offer cash refunds.
E. Rejection of Return Requests:
Even if a product is eligible for return, we will usually reject return requests, or choose not to initiate a refund or replacement, in the following scenarios:
(1) The return request is initiated more than 24 hours after the time of delivery.
(2) The product or the packaging or any free items and / or accessories have been used or altered or soiled or damaged in any way after you received delivery, or are not in the same condition in which you received them.
(3) The product is returned by you without any of the following: price tags, labels, original packing, invoice, any free items, any accessories or other items which were originally included in the package you received.
(4) The product has been worn, washed or ironed, in the case of any clothing or footwear product.
G. Fraudulent Returns:
If we have any suspicion or knowledge, that you are involved in any activity that is intended to submit to us claims that are false, misleading or not genuine, or any information which is false, misleading or incomplete, then, while reserving our rights to initiate civil and/or criminal proceedings against you, we may also at our sole discretion suspend, block, restrict, cancel your access to our Website.
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